How do you use information collected from me?
Our primary goal in collecting personal information is to provide our visitors with a superior customized online experience. Among other things, we use customer contact information to:
- fill orders
- inform customers of their order status
- remind customers of events
- remind customers of events
- send service and promotional emails
We may perform statistical analysis of customer behavior for product development purposes, and to improve the design of our sites. Any information we collect is used to:
- improve the content and navigation of our sites
- enhance user experiences when visiting our sites
- customize the content and/or layout of our pages
- provide the services required by an individual user
- notify consumers about updates to our sites
- complete user initiated transactions
- trace false orders
- contact consumers directly, or through our third-party service partners, for marketing purposes
- update you or your recipients’ personal information in our records through third party services
- enhance our services or marketing efforts to you or your recipients.
How do you collect information from me?
We gather information in the following ways:
- When You Look: We collect IP addresses for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our sites. We collect information from visitors to each of our sites regarding the referring URL, your IP address, which browser you used to come to any one of our sites, the country, state and telephone area code where your server is located and the pages of any one of our sites that you viewed during your visit.
When an order is placed for delivery to you by a third party we need to collect Personally Identifiable Information regarding the third party to fulfill the order. This information includes their name, address, telephone or mobile number and email address.
- Track/Modify Order: If you use our track & modify your order features/service we will gather your email address and account password, if you have one, in order to locate your order so that we may give our most recent tracking information, or so that you may modify the order. If you choose to modify your order, we may collect information that we would normally collect when you order products, as explained in the above paragraph.
- Notices to Recipients:
If you are a recipient of an order placed by a third party, we may send one or more emails regarding the order, including those regarding customer service issues. In addition, we may send you additional emails in compliance with applicable laws, in order to promote our sites and services and to seek your consent to opt in to receive our various newsletters, promotional emails and other services. If we send you emails notifying you of an order, or that promote our sites and services, they will contain an opt out link or email address. We may also call you regarding the shipment of your order. You can also opt out of receiving newsletters, promotions, non-transactional related emails or phone calls from us by sending an email to firstname.lastname@example.org.
- Corporate Account:
If you set up a corporate account with us, or when you contact us to inquire about corporate programs (either via email, telephone, letter or our online web forms), we collect, for example, your name, company name, email and telephone or mobile number. We may add you to a list for future newsletters and promotions regarding corporate sales. Upon signing up for a corporate account we will contact you by either email or phone to determine how we can best serve your corporate needs. We will also give you the opportunity to receive periodic updates regarding our corporate services. If you make purchases through your corporate account, we will gather similar information that we gather when you order as an individual, plus additional information regarding your corporation. You can opt out of receiving newsletters, promotions, non-transactional related emails or phone calls from us, by sending an email to us at email@example.com.
- Surveys and Polling:
In order to improve our service to you, we may ask some of our customers or product recipients to voluntarily complete surveys online or via phone, which may be collected by an independent third party. Individual survey answers are confidential, although Non Personally Identifiable Information may be collected and disclosed to third parties. If you do not wish to participate in a survey, simply decline to participate when asked.
- Contests and Sweepstakes:
We may from time to time conduct contests, sweepstakes or other promotions. Customers who choose to participate may be asked to provide Personally Identifiable Information. That information may then be used by us for such purposes as notifying winners and fulfilling promotional obligations, as well as providing electronic newsletters and promotional emails for our products. We may offer free electronic newsletters and promotional emails for products and/or services offered on any one or more of our sites, as a service to our prior customers from any of our sites. We may send you newsletters and emails periodically listing current specials and deals from us or through our third-party service partners. However, you will have the choice to opt out of receiving newsletters and promotional emails for products and/or services offered on any one or more of our sites. Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us through the particular site from which you had opted out, unless you opt back in to receiving such communications directly, or by making an additional purchase or attempted purchase on one of our sites. There may be opportunities to subscribe to an email list that will send you information about events on our sites, but we will only add you to the list with your consent. To stop receiving our newsletters that pertain to any one or more of our sites, please send an email to us at firstname.lastname@example.org, with the subject message: Unsubscribe re: newsletter_name.
- Cookies/Clear GIFs:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your web browser (e.g. Mozilla Firefox or Internet Explorer) settings. Each browser is a little different; you can look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient, and some of our services will not function properly.
- Contact Information and Third-Party Data:
If you contact us by phone call, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with any one of our sites, we may collect such information in a file specific to you. If you provide us feedback through any one of our sites, by email or by calling one of our customer service representatives, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on any one of our sites, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. If you are using a greeting, hint or reminder service on one of our sites, we may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal date specific to you, a friend, a loved one, family members or other third parties. We may ask for certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gifting of one of our products. We store this information for the purpose of sending one or more emails in connection with such an event. You, the loved one, friend, family member, or other third party, may contact us to request the removal of this information from our database. You may email us at email@example.com.
- Greeting, Hint and Reminder Services:
If you choose to use a greeting, email a friend, or use the hint or reminder service on one of our sites, we may ask for and store your name, email address, mailing address, telephone number, mobile phone number, age, date of birth, gender, certain holiday information that may reveal one’s religious background and other identification and contact information. We may ask you to provide the name, mailing address, email address, telephone number, mobile phone number, age, date of birth, anniversary date or other personal dates specific to you, a friend, a loved one, family members or other third parties, and certain holiday information that may reveal one’s religious background, so that we may send them or you a hint or reminder about an event that could be made more special with the gifting of our products. Misuse of our greeting or email a friend service, by providing false email addresses or posing as someone else when sending a greeting or email, may result in legal action and the disclosure of information about you, including your computer’s IP address, as part of any investigation into your actions.
- Affiliate and Partnership Programs:
Where applicable, you may purchase products from us through a link on one of our affiliates’ (Affiliates) websites. We pay each Affiliate a commission, or a portion of the sales made to those who link to our Site(s) from the Affiliate’s site. Some of our Affiliates may run a rewards or charity program (the Programs). Under these Programs, participants receive credits based on the commissions an Affiliate receives from sites such as ours. Participants in such programs can donate their credits to a chosen charitable organization, or keep them for their own use and benefit. If you come to our Sites through an Affiliate’s site and make a purchase from us, and you are a participant in such Programs, we may share your name, email address and the value of your purchases, ncluding that data necessary for Affiliates to credit participants with purchases made under their Program, with a third-party service partner(s)which may collect data for our standard Affiliate program. In addition, we may also share such information with other third-party Affiliates if you have registered with their affiliate, affinity or rewards Programs, and that Affiliate has made sales for you, processed your order and/or if such third-party Affiliate directed you to one of our Sites.
With respect to any of our co-branded or private label sites maintained by us in conjunction with our business partners, we may share information collected by us to our business partners under our separate agreements with them. These business partners may use your personal information to help us communicate with you about offers from us as well as offers from such partners. However, if you opt out of receiving newsletters and promotional emails from us, you will automatically opt out of receiving newsletters and promotional emails from such business partners through their use of personal information which we have collected from you on our co-branded sites, and which we provided to such business partners. We may ask you to share your information with our business partners via an opt in or opt out request on such sites. Please note that with respect to personal information that our third-party business partners may collect from you independent of us, and outside the scope of co-branded or private label sites maintained by us on our servers, we will have no control over the use of such information by such third-party business partners. The use and gathering of such data will be subject to the third party’s privacy policies.
- Registering for an Affiliate Program:
If you would like to register for our Affiliate Program, please read the terms of our Affiliate Program Agreement. A record of any and all information submitted to us as part of an Affiliate Program application will be stored by us and only disclosed by us in an effort to evaluate such application with prior consent from you. We also track customers’ traffic patterns throughout their online sessions, including which pages a customer views while using our Sites. We use your IP address to diagnose problems with our servers and software, and to administer our Sites. We may share aggregated statistics about pages viewed on our Sites and sales and other shopping information with third parties.
How do you protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology, and then encrypted into our databases to be accessed only as stated above.
Do you disclose the information that you collect to outside parties?
We do not sell, trade or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include store.ecomom.com. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or assisting you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate, to comply with the law, enforce our site policies or protect our or others’ rights, property or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising or other uses.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site, and welcome any feedback about these linked sites.
Changes to our Policy
Questions and Feedback
We welcome your questions, comments and concerns about privacy. Please contact us with any and all feedback pertaining to privacy or any other issue.
Online Policy Only