Go ahead and ask us! If you don’t see your answer here, or if you would like more information, please feel free to contact us.
Order Status >
Please contact Customer Service for assistance with any questions about the status of your order.
When can I expect backordered items to arrive?
As soon as our suppliers have the items back in stock, they will be shipped to you.
US Shipping >
We use UPS Carbon-neutral shipping
We know that our customers are as concerned as we are about the impact shipping has on the environment. We reduce our carbon dioxide (CO2) impact by using carbon-neutral shipping. UPS purchases certified carbon (CO2) offsets so we balance out the emissions produced by the transportation of our shipments. UPS also supports projects that include reforestation, landfill gas destruction, wastewater treatment, and methane destruction.
What are your US shipping rates?
We don’t charge much to ship to the 48 continental United States. Order enough, and your shipping will be free!
- All ground orders under $49: Flat rate of $5
- Orders over $49: Free Shipping
We currently do not accept orders from Alaska, Hawaii or international addresses. However, in some circumstances we may be able to accomodate your order. If you are interested in order from and/or shipping to Alaska, Hawaii or Canada please contact us.
When will my order ship?
We want to get your order out as fast as we can, so we make every effort to process your order immediately after we receive payment. You can expect to receive your order within 5-7 business days after the order is processed. Once your order is processed we can not make any changes.
What are my Express Shipping Options?
Since we offer direct shipping from our suppliers directly to you to reduce our carbon footprint, we cannot offer expedited shipping on every order. However, we may be able to offer express shipping on select orders for an additional fee. If you would like to expedite your order, please contact our customer care team at 1-800-326-1325.
For products shipped to hospitals, apartments, businesses, hotels, colleges or similar locations, we will try our hardest to deliver the package to the street address provided. However, we can not guarantee that the package will be delivered to the intended recipient or company. ecomom assumes no liability for gifts that are lost within the delivery building, fail to be delivered by building employees or arrive after the recipient has checked out of a hotel.
International Shipping >
Do you ship to other countries?
We would love to see our products ship overseas to everywhere they are wanted, but unfortunately we can not deliver to international addresses right now. We are working on a solution for international shipping and hope to have one in place in the future.
Can I return or exchange an item?
Your satisfaction is our priority. We enjoy picking products from the highest quality manufacturers, but we understand that returns happen. We want you to be happy with your purchase. If you are unsatisfied with an item that you have purchased, you may return the item for an exchange or refund within 90 days of receiving the products. Items must be returned in their original condition (new, unopened, untampered with, not past its expiration date and still in their original packaging) to be eligible for a refund. We cannot accept returns of opened items. If we do not have your requested exchange item on hand, we may issue a refund or store credit for your returned merchandise instead. We will try as hard as we can to fulfill your exchange requests whenever possible. Please note that any returned item(s) may be subject to a restocking fee. Please contact our customer care team to see which products are subject to restocking fees.
What if my item is damaged/defective?
If any of the items in your order are damaged or defective you should contact us within 10 days to replace or refund your item. Please do not return the items to our fulfillment center. Contact our Customer Service department for refund or store credit assistance. We will be happy to assist you.
What is the status of my return?
Most refunds and exchanges are processed within one week of our receipt of the returned item arriving back at our fulfillment center. However, please understand that times may vary depending on the season, and the availability of the product you are requesting in exchange.
Please remember to have the following information handy:
- Order number
- Item returned
- Tracking information for the returned item
- Exchange item requested (if applicable)
Other Return Policies
If you are not going to keep it, don’t try it! All food items must be returned in their original condition (new, unopened, untampered with, not past its expiration date and still in the original packaging) to be eligible for a refund. We cannot accept returns of opened food items. Any gift baskets returned that have been opened will not be eligible for a refund. All food items are subject to a 10% restocking fee, and are subject to an extensive ecomom inspection and acceptance process, prior to us issuing a refund.
All items must be in new, resalable condition. Clothing must have tags still attached to be returnable.
Non-food items can be exchanged or refunded up to 90 days after delivery of the product, unless the item’s particular description notes a different return policy time period. Refunds are contingent upon inspection of the item once we receive it. Items must be in new, unaltered and unused condition, and will be subject to our general Product Return Conditions below.
Product Return Conditions
- Not showing signs of any wear or damage
- Unopened, untampered with and in the original packaging
- Must not be expired
- Returned within 90 calendar days of the delivery date
- Not a special order or custom order
- Clothing items must have the tags still attached to be returnable
- Items that arrived defective or damaged can be returned*
- Any returned item(s) may be subject to a restocking fee. Please contact our customer care team to see which products are subject to restocking fees.
*If any of the items in your order are damaged or defective, please do not return the items to our fulfillment center. Please contact our Customer Service department for refund or store credit assistance.
Product Return Instructions
- Please contact our Customer Service department to start your return and get a return authorization number.
- Securely pack your merchandise, and write your return authorization number on the box. We are not responsible for items that are damaged while in transit back to our fulfillment center.
- Ship the product to the return address that is printed on your packing slip. Please make sure to record the tracking number or delivery confirmation number for your return shipment. A package tracking number is required for your return or exchange to be processed, in the case that it is not received by our fulfillment center.
- You are responsible for all of the return shipping costs as long as we are not at fault.
Pricing & Billing >
Do I have to pay sales tax?
Sales tax is required on all orders placed in Washington, where our offices are located.
What if I have a question about my charges?
If you have questions or concerns about your charges, please contact Customer Service for further assistance.
When will my credit card be charged?
Your credit card will be charged within 24 hours of placing your order.
When will my return credit appear on my account?
Credits usually take 7-10 business days from the time we receive your items.
How do I use a coupon, promotional offer or gift card?
You can use codes when you enter your Payment Information in Checkout. You will see two boxes where you can enter your Promo Code, Voucher Code, and/or Gift Card number. Don’t forget to click the “Apply” button .
Promotions & Vouchers >
If you have questions about the way a promotion or voucher is being applied at checkout please consider the following common conditions.
- Most promotions require you to sign-in in order to properly calculate your discount.
- Most promotions do not stack. For instance only the higher of two % off discounts will apply, and in most cases we do not allow vouchers and % off discounts to stack.
- Some products are excluded from certain promotions by their manufacturers - please check the details of the promotion to see if some of the items in your cart are excluded.
- If you still have questions please contact our customer service department at 1-800-326-1325.
Chemical Breakdowns >
Why should I care about these chemicals?
Children are highly vulnerable to chemical toxins, and should avoid them. Children drink more water, eat more food and breathe more air, pound for pound, than we do as adults. That’s why it’s important that we know what’s in the food we feed to children, and the products we put on, in and around them. We hope that this list will help you begin to understand the ingredients and chemicals to avoid. This is an ever-evolving list that is constantly being revised and tested. We err on the side of caution when it comes to kids, so there may be some names here that you are not familiar with.
Alkylphenols are the breakdown products of alkylphenol ethoxylates (APEs), and are still used in at least one surface cleaner, some paints, hand cleaners, shaving foams, shampoos, plastics, adhesives and spermicides. Although APEs themselves can be toxic, their breakdown products are generally around ten times more toxic than the original compounds. Alternatives include: plant-based and natural soaps, shampoos & cleaners, shaving soap or oil and natural paints.
Bisphenol A (BPA)
A number of laboratory animal studies have reported that “low” level exposure to Bisphenol A during development, can cause changes in the brain, behavior, prostate gland, mammary gland and at the age in which females reach puberty. This scientific evidence supports the avoidance of BPA in fetuses, infants and children. BPA, a synthetic sex hormone that mimics estrogen, is used to make hard polycarbonate plastic. Prior to the EPA’s 2012 ban on BPA in bottles, 95% percent of all baby bottles on the market were made with Bisphenol A. The results of the US study show that, when some new bottles were heated, they leached between 4.7 – 8.3 parts per billion of Bisphenol A. Recent research on animals shows that Bisphenol A can be harmful by disrupting development at doses even below these levels.
Brominated solvents are used as additives in leaded gasoline, soil sterilants, for manufacturing pesticides and as fumigants. They affect the liver and kidneys, cause dermatitis and other irritations of the skin, eyes, upper respiratory tract and mucous membranes. Inhaling brominated solvents may cause dizziness, weakness, depression, headaches and sleepiness.
Chlorinated Solvents are used in dry cleaning, metal cleaning, degreasing, automotive aerosols, printing, paper and textile industries, paint removal and Thermoplastics production. Exposure may affect the central nervous system, kidneys and liver. They may also cause dermatitis and irritation of the skin, eyes, upper respiratory tract and mucous membranes. Over exposure may lead to depression, headaches, sleepiness, unconsciousness and even death.
Chlorine is found in many common household cleaners. These cleaners give off fumes that have been linked to an increased risk of asthma in children. This is the the most common serious chronic childhood disease. Asthma rates in children under the age of five have increased more than 160%. An average of one out of every 13 school-aged children now has asthma. The World Health Organization estimates that asthma rates among children in North America are four times higher today than they were 20 years ago.
Di(2-ethylhexyl) Phthalate (DEHP)
Di(2-ethylhexyl) Phthalate (DEHP) is a general purpose plasticiser which is used mainly for making PVC into a soft and pliable substance.
2,4, Dichlorophenoxyacetic acid (2,4-D)
2,4-D is a Chlorophenoxy compound. Symptoms of Poisoning with chlorophenoxy compounds are irritation of the skin, eyes and respiratory tract. Inhalation of it may cause: a burning sensation in the nose and chest; coughing, dizziness, headache, vomiting or diarrhea; confusion, bizarre or aggressive behavior; kidney failure and an increased heart rate.
Dioxins are not intentionally manufactured. They are unintentionally formed as byproducts of chemical processes involving chlorine, such as the manufacture of pesticides and the bleaching of paper. The manufacture and incineration of plastics such as polyvinyl chloride (PVC, commonly used in consumer product packaging and medical devices) is another major source of dioxin. Two of the most serious health effects of dioxin exposure are cancer and endocrine disruption. Dioxins have been characterized by the EPA as likely to be human carcinogens, and are anticipated to increase the risk of cancer at background levels of exposure. Most of us receive almost all of our dioxin exposure from the food we eat: specifically from the animal fats associated with eating beef, pork, poultry, fish and dairy products. Most of us get these foods through the commercial food supply. Since most of the meats and dairy products we consume are not produced locally but have been transported hundreds or thousands of miles, the majority of our dioxin exposure does not come from dioxin sources within our own community. I LOOKED AT THE EPA LINK. FOOD IN TRUCKS IS EXPOSED TO DIOXINS IN THE AIR?
Fluorocarbon Solvents are widely used as refrigerants. They may cause heart damage, dizziness, headaches or nausea. Some fluorocarbon solvents (Freon 11 & Freon 21) are forbidden in most countries, because of their high ozone depletion potential.
Formaldehyde is an important chemical used widely to manufacture building materials and numerous household products. Sources of Formaldehyde in the home include building materials, smoking, household products and the use of un-vented, fuel-burning appliances, such as gas stoves and kerosene space heaters. Formaldehyde, by itself or in combination with other chemicals, serves a number of purposes in manufactured products. For example, it is used to add permanent-press qualities to clothing and draperies, as a component of glues and adhesives, and as a preservative in some paints and coating products. The exposure side effects can include watery eyes, burning in the eyes and throat, nausea and difficulty breathing.
All forms of hexavalent chromium are regarded as carcinogenic. The risk of developing lung cancer increases with the amount of hexavalent chromium inhaled and the length of time one is exposed. Hexavalent Chromium can irritate the nose, throat and lungs. Repeated or prolonged exposure can damage the mucous membranes of the nasal passages and result in ulcers. Prolonged skin contact can result in dermatitis and skin ulcers. According to the EWG, hexavalent chromium can be found in over 1500 cosmetics products, including facial powder, foundation and eye shadow.
Mineral oil is the main ingredient in many baby care items. It is inexpensive and it doesn’t spoil. It acts as a thin layer on the skin, is difficult to absorb and clogs the pores, which slows the skin’s ability to eliminate toxins. Once the oil is absorbed, it is broken down by the liver, passes through the intestinal tract and absorbs all the fat-soluble vitamins found there. Eventually this can lead to nutritional deficiencies.
Organohalides are a class of organic compounds that include a halogen, a group of elements comprised of bromine, fluorine, iodine and chlorine. The compounds are very difficult to break down chemically. Some instances of organohalides in the environment today, for example, can be traced back to the dry cleaning industry of the 1920s and 1930s.
Organophosphate pesticides account for about half of the insecticides used in the US. Approximately 60 million pounds of organophosphate pesticides are applied to about 60 million acres of US agricultural crops annually. Non-agricultural uses account for about 17 million pounds per year. Organophosphate pesticides are active against a broad spectrum of insects. They are used on food crops, as well as in residential and commercial buildings, and on lawns and ornamental plants. Exposure of the general population to these pesticides occurs primarily from the ingestion of food products or from residential use.
Parabens can be found in shampoos, commercial moisturizers, shaving gels, cleansing gels, personal lubricants, topical pharmaceuticals and toothpaste. They are also used as food additives in some products. Parabens can mimic the hormone estrogen, and can cause problems with reproduction and fertility, and can cause birth or developmental defects.
Perchloroethylene (PERC) is a synthetic chemical. It is a colorless, nonflammable and stable liquid at room temperature. Although it is liquid at room temperature, it tends to evaporate into the air producing an ether-like odor that may be detected at low concentrations. PERC is widely used in dry cleaning fabrics and for metal-degreasing operations. It is also used as a starting material for making other chemicals and some consumer products, such as auto brake cleaners, suede protectors, water repellants, silicone and belt lubricants. Specialized aerosol cleaners, ignition wire driers, fabric finishers, spot removers, adhesives and wood cleaners also use PERC as an ingredient. Humans can be exposed to PERC from environmental and occupational sources and from consumer products. PERC can enter the human body through inhalation, ingestion and skin contact. The health effects of PERC depend on the level and duration of exposure. By far the most significant exposure to PERC occurs in industrial environments. Liver and central nervous system effects have been observed in workers in industries using PERC.
Petrochemicals are chemical products derived from petroleum. Their byproducts are known to cause a wide array of serious health problems, including cancers and endocrine disruption.
Petroleum distillates, which are also called hydrocarbons or petrochemicals, are extracted by distillation during the refining of crude oil, and they are used as heating agents, propellants (gasoline) and solvents. A study in the American Journal of Epidemiology found that being exposed to petroleum distillates increases the risk of developing undifferentiated connective tissue disease (UCTD), a chronic inflammatory autoimmune disease that involves a disorder of the body’s connective tissues. Exposure to UCTD could include symptoms from, or evolve into any combination of: connective tissue diseases like lupus, scleroderma, polymyositis, vasculitis, rheumatoid arthritis, Sjogren’s syndrome or fibromyalgia. Yet UCTD has not met the official diagnostic criteria to be diagnosed as a cause.
Petroleum Distillates are found in: hair conditioner, sunblock, nail polish, deodorant, mineral oil, lip gloss, lipstick, gasoline, fertilizer, furniture polish, pesticides, plastics, paint thinners, solvents, motor oil, fuels (propane, butane, diesel), petroleum jelly, art supplies (oil paint), kerosene, paraffin wax, tar and adhesives. Petroleum distillates also pose the greatest risk when they are breathed in. According to the EPA, even small amounts can cause harm. That is why ensuring that the air you breathe in your home is clean and free from toxins has become so critical.
Phosphates, toxic substances used in a great number of household products, are causing untold environmental damage. Phosphates enter waterways from human and animal waste, phosphorus rich bedrock, washing laundry, cleaning, industrial effluents and fertilizer run-off. They become detrimental when they over-fertilize aquatic plants and cause stepped up eutrophication. Eutrophication is the natural aging process of a body of water, and results from the increase of nutrients within the water which creates plant growth. Plants die more quickly than they can decompose and dead plant matter builds up and together with sediment entering the water, fills in the bed, making it shallower.
Polybrominated diphenyl ethers
Polybrominated diphenyl ethers or PBDEs, are a group of chemicals that are used as flame retardants in a variety of polymer resins and plastics. They are found in many products in most homes and businesses, including furniture, TVs, stereos, computers, carpets and curtains. PBDEs are also used, to a lesser degree, in some textiles, adhesives, sealants and coatings. They are harmful to the environment, build up in living organisms and last a long time in the environment.
Polyurethane itself substitutes for natural rubber. Today, it comes in many basic forms including elastomers, coatings, flexible foams and rigid foams. Coatings appear on dance floors and bowling alley floors. Polyurethane paint is found on cars and planes. The flexible foams, which make up the largest polyurethane market, appear in mattress padding, foam cushions, automobile dashboard liners, packaging and carpet backing. Polyurethane is actually another name for the family of chemicals known as the urethane polymers, which are composed of two principal raw materials, isocyanates and polyols, brought together with catalysts and a large variety of additives. Isocyanates are highly reactive. One of the two most commonly used in polyurethane production is toluene diisocyanate (TDI), which is made from chlorine, toluene, phosgene, sulfuric acid, and nitric acid, all hazardous volatile organic compounds (VOCs). The other one is methylene diphenyl diisocyanate (MDI), which is made from formaldehyde, sulfuric acid, nitric acid, phosegene and benzene. When inhaled, the Sensitivity in the airways is a side effect of TDI inhalation. Chemically induced asthma can result from re-exposure.
Phthalates are a particular group of petrochemicals that are known to have endocrine disrupting properties. Pthalates are used to make rigid plastics soft and pliable and are also commonly added to cosmetics. Pthalates are linked to elevated rates of endocrine disruption and are possibly carcinogenic. A Centers for Disease Control report found alarming rates of phthalates in urine and blood samples. FROM WHOM?
Some common pthalates and the items in which they are used include:
- Di-ethyl phthalate (DEP): Toothbrushes, auto parts, tools, toys, food packaging, insecticides, mosquito repellents, aspirin, and volatile components of cosmetics such as perfumes, nail polishes and hair sprays.
- Di-n-butyl phthalate (DBP): Cellulose plastics, solvents for dyes, solvents for cosmetics (e.g., nail polish), food wrap, perfumes, skin emollients, hair spray and insect repellents.
- Benzyl butyl phthalate: Plasticizers in adhesives, PVC flooring, wood finishes and tampon packaging.
PVC (polyvinyl chloride) plastic
PVC (polyvinyl chloride) plastic, commonly referred to as vinyl, is one of the most hazardous consumer products out there. PVC is dangerous to human health and the environment throughout its entire life cycle: at the factory, in our homes and in the trash. PVC is useless without the addition of a plethora of toxic additives, which can make the PVC product itself harmful to consumers. These chemicals can evaporate or leach out of PVC, posing risks to children and all people. New car smell is caused by poisonous chemicals off-gassing from the PVC. One of the most common toxic additives is DEHP, a phthalate that is a suspected carcinogen and reproductive toxicant, readily found in numerous PVC products. Children can be exposed to phthalates by chewing on vinyl toys.
PVC cannot be effectively recycled due to the many different toxic additives used to soften or stabilize PVC, which can contaminate the recycling batch. Most consumers do not know that a “3” in the recycle symbol indicates that the plastic is made of PVC. Therefore trying to recycle those products inadvertently renders thousands of potentially recyclable containers useless. In fact just one PVC bottle can contaminate a recycling load of 100,000 PET bottles.
Sodium Lauryl Sulfate and Sodium Laureth Sulfate
Sodium Lauryl Sulfate and Sodium Laureth Sulfate are inexpensive detergents commonly used in cosmetic cleansers, hair shampoos, bath and shower gels and bubble baths. Sodium lauryl sulfate is used throughout the world for clinical testing as a primary skin irritant. Laboratories use it to irritate skin on test animals and humans so that they may then test healing agents to see how effective they are on the irritated skin. A variation of SLS is Sodium Laureth Sulfate (Sodium Lauryl Ether Sulfate, SLES). It exhibits many of the same characteristics and is a higher-foaming variation of SLS.
Sulfur dioxide, or SO2, belongs to the family of sulfur oxide gases (SOx). These gases dissolve easily in water. Sulfur is prevalent in all raw materials, including crude oil, coal, and ore that contains common metals like aluminum, copper, zinc, lead, and iron. SOx gases are formed when fuel containing sulfur, such as coal and oil, is burned, and when gasoline is extracted from oil or metals are extracted from ore. SO2 dissolves in water vapor to form acid, and interacts with other gases and particles in the air to form sulfates and other products that can be harmful to people and their environment. SO2 causes a wide variety of health and environmental impacts because of the way it reacts with other substances in the air. People with asthma who are active outdoors, children, the elderly, and people with heart or lung disease are particularly sensitive to SO2.
Sulfur oxides (SOx) is the general term used to describe the oxides of sulfur, pungent, colorless gases formed primarily by the combustion of fossil fuels. Sulfur oxides, which are considered major air pollutants, may damage the respiratory tract and harm vegetation.
Trichloroethylene (TCE) is a man-made chemical that does not occur naturally in the environment. It’s a pale blue nonflammable liquid with a sweet smell that evaporates easily. The chemical is used as a metal degreaser. In homes, TCE may be found in typewriter correction fluid, paint, spot removers, carpet-cleaning fluids, metal cleaners and varnishes.
The following health effects may occur immediately or shortly after inhaling air that contains more than 50 ppm TCE: heart problems including cardiac arrhythmias, nausea and vomiting, serious liver injury, dizziness, headache, neurological problems, and eye, nose and throat irritation.
Triclosan is primarily a skin irritant found in many cosmetics. Currently, there are only restrictions in Canada and Japan regarding Triclosan use in cosmetics. But the research has yielded results that are sure to lead to the restriction of its usage in the US as well. Exposure is likely to irritate the eyes, skin and lungs. It has been linked to toxicity in one or more biological systems in the body (cardiovascular, stomach and digestive and/or respiratory), through laboratory studies or studies of people. It is also dangerous for the environment, and is considered very toxic to aquatic organisms. As in most scientific testing, these chemicals are tested on animals to gain a more complete understanding of their potential harm. In the case of Triclosan, it has been found that the chemical affects the thyroid hormone which is associated with gene expression, and disrupts postembryonic development. Triclosan is also considered to be an endocrine disruptor, affecting the body’s natural hormones, ability to repair tissue and reproduction abilities.